Welcome to “Ring Ring” – tales from the IT Jungle. In these series of posts, you’ll get a glimpse into the actual conversations between clients, “wannabe” clients, prospective employees, and more. Names and company names have been...
Ring! Ring! Me: I.T. Department, this is Daniel. How can I help you? Caller: Hey, Dan. It’s me, Terry? At Acme Reliable? I need your help, like now. Are you available? Me: Hello, Terry. Sure, I’ve got some time, before my next remote session. What can I...
Ring! Ring! Me: I.T. Department, this is Daniel. How can I help you? Caller: I can’t log into my computer. Me: OK. How can I help you? Caller: Help me log into my computer! Me: OK. Let’s back up a couple of steps. I’m Daniel. Who are you? Caller:...
Ring! Ring! Me: I.T. Department, this is Daniel. Caller: Hello, Daniel? Me: Yes, this is Daniel. How can I help you? Caller: Hi, Daniel. This is Melanie with <Large National Services Provider> Me: Good morning, Melanie. Melanie: Oh. Good...
Ring! Ring! Me: I.T. Department, this is Daniel. Caller: Hi, Daniel. This is Kevin. Have you got a minute to help with a small issue? Me: Sure, Kevin. I have a few minutes. But I DO have a webinar in about 10 minutes. Kevin: Great! I’m trying to upgrade...
