Ring! Ring! Me: I.T. Department. This is Daniel. How can I help you, today? Caller: Hi. I’ve got this laptop from my employer and I want to be able to log into it. Me: What do you mean? Caller: I have this laptop. My employer gifted it to me, when I was...
Ring! Ring! Me: I.T. Department, this is Daniel. How can I help you, today? Caller: Hey, Dan! It’s me, Terry. Over at Acme. I need your help. Desperately. Me: Hello, Terry. Just a moment, please. I need to check your account status in Quickbooks. Terry:...
