Ring! Ring! Me: I.T. Department. This is Daniel. How can I help you, today? Caller: Hi. I’ve got this laptop from my employer and I want to be able to log into it. Me: What do you mean? Caller: I have this laptop. My employer gifted it to me, when I was...
Ring! Ring! Me: I.T. Department, this is Daniel. How can I help you, today? Caller: Hey, Dan! It’s me, Terry. I did it, again! When can you get over here? Me: Refresh my memory, Terry. What did you do, again? Terry: I told Jane and Margot to install...
Ring! Ring! Customer: Thank you for calling Acme. This is Karen. How may I direct your call? Me: Hi, Karen! This is Daniel with Indy’s I.T. Department. Is Terry available? Karen: Oh, Hi Dan! Say, I was just thinking about sending you an e-mail. My...
Welcome to “Ring Ring” – tales from the IT Jungle. In these series of posts, you’ll get a glimpse into the actual conversations between clients, “wannabe” clients, prospective employees, and more. Names and company names have been...
Ring! Ring! Me: I.T. Department, this is Daniel. How can I help you, today? Caller: Hey, Dan! It’s me, Terry. Over at Acme. I need your help. Desperately. Me: Hello, Terry. Just a moment, please. I need to check your account status in Quickbooks. Terry:...
Ring! Ring! Me: I.T. Department, this is Daniel. How can I help you? Caller: Hey, Dan. It’s me, Terry? At Acme Reliable? I need your help, like now. Are you available? Me: Hello, Terry. Sure, I’ve got some time, before my next remote session. What can I...
