Customers look for convenience. In today’s world that means technology that makes their life easier. From webforms to POS systems, you need to keep the customer experience in mind in all you do. When people aren’t happy with their experience interacting with a...
Ring! Ring! Me: I.T. Department, this is Daniel. How can I help you, today? Caller: Hey, Dan! It’s me, Terry. I did it, again! When can you get over here? Me: Refresh my memory, Terry. What did you do, again? Terry: I told Jane and Margot to install...
Ring! Ring! Me: IT Department. This is Daniel. Caller: Hey, thanks for answering. What’s your name, again? Me: I’m Daniel. How can I help you? Caller: Uhm yeah. I know it’s late and all, but can I speak with the business owner? I’ve got a real problem...
