Forgotten Password

Forgotten Password

Ring! Ring!   Me: I.T. Department, this is Daniel.  How can I help you?  Caller:  I can’t log into my computer.  Me: OK.  How can I help you?  Caller: Help me log into my computer!  Me: OK.   Let’s back up a couple of steps.  I’m Daniel.  Who are you?  Caller:...
A lesson on internet security

A lesson on internet security

Ring! Ring! Me: I.T. Depar….  Caller: Hey, Dan?  This is Terry.  Me: Hello, Terry.   What can I do for you, today?  Terry: My wife just bought a new computer.  From Amazon.  It comes with McAfee Security or something like that.  Do we even NEED an internet security...