Ring! Ring! Me: I.T. Department, this is Daniel. How can I help you? Caller: I can’t log into my computer. Me: OK. How can I help you? Caller: Help me log into my computer! Me: OK. Let’s back up a couple of steps. I’m Daniel. Who are you? Caller:...
Ring! Ring! Me: I.T. Depar…. Caller: Hey, Dan? This is Terry. Me: Hello, Terry. What can I do for you, today? Terry: My wife just bought a new computer. From Amazon. It comes with McAfee Security or something like that. Do we even NEED an internet security...
Welcome to Part 2 of Data Protection and Recovery – When cheap is expensive Barry: I’m about to lose everything, aren’t I? Me: Maybe. Barry: This would be data recovery, right? Me: At this point, yes, it would be. Barry: Data recovery is expensive. Me: It...
Ring! Ring! Me: IT Department. This is Daniel. Caller: Hey, thanks for answering. What’s your name, again? Me: I’m Daniel. How can I help you? Caller: Uhm yeah. I know it’s late and all, but can I speak with the business owner? I’ve got a real problem...
Ring! Ring! Me: I.T. Department, this is Daniel. Caller: Hello, Daniel? Me: Yes, this is Daniel. How can I help you? Caller: Hi, Daniel. This is Melanie with <Large National Services Provider> Me: Good morning, Melanie. Melanie: Oh. Good...
Ring! Ring! Me: I.T. Department, this is Daniel. Caller: Hi, Daniel. This is Kevin. Have you got a minute to help with a small issue? Me: Sure, Kevin. I have a few minutes. But I DO have a webinar in about 10 minutes. Kevin: Great! I’m trying to upgrade...
