by Daniel Curry | Dec 15, 2022 | Ring Ring
Ring! Ring! Customer: Thank you for calling Acme. This is Karen. How may I direct your call? Me: Hi, Karen! This is Daniel with Indy’s I.T. Department. Is Terry available? Karen: Oh, Hi Dan! Say, I was just thinking about sending you an e-mail. My...
by Daniel Curry | Sep 28, 2022 | Cyber Security, IRS, NIST, Tax
Hello E.A.’s and Tax Preparation Pros. This is the first installment of What you didn’t know you should know about securing your practice to meet IRS and NIST guidelines. Let’s first review some of the documents both agencies have released to guide us in meeting...
by Daniel Curry | Jan 24, 2022 | Ring Ring
Ring! Ring! Me: I.T. Department, this is Daniel. How can I help you? Caller: Hey, Dan. It’s me, Terry? At Acme Reliable? I need your help, like now. Are you available? Me: Hello, Terry. Sure, I’ve got some time, before my next remote session. What can I...
by Daniel Curry | Mar 30, 2021 | Ring Ring
Ring! Ring! Me: I.T. Department, this is Daniel. How can I help you? Caller: I can’t log into my computer. Me: OK. How can I help you? Caller: Help me log into my computer! Me: OK. Let’s back up a couple of steps. I’m Daniel. Who are you? Caller:...
by Daniel Curry | Feb 7, 2021 | Ring Ring
Ring! Ring! Me: I.T. Depar…. Caller: Hey, Dan? This is Terry. Me: Hello, Terry. What can I do for you, today? Terry: My wife just bought a new computer. From Amazon. It comes with McAfee Security or something like that. Do we even NEED an internet security...
