Whether you sell shoes or run an accounting firm, you need some type of technology to operate. Today’s companies aren’t just in the business of selling their own goods and services anymore. They also must master various types of digital tools. These tools include...
Ring! Ring! Me: I.T. Department, this is Daniel. How can I help you, today? Caller: Hey, Dan! It’s me, Terry. I did it, again! When can you get over here? Me: Refresh my memory, Terry. What did you do, again? Terry: I told Jane and Margot to install...
Ring! Ring! Customer: Thank you for calling Acme. This is Karen. How may I direct your call? Me: Hi, Karen! This is Daniel with Indy’s I.T. Department. Is Terry available? Karen: Oh, Hi Dan! Say, I was just thinking about sending you an e-mail. My...
Ring! Ring! Me: I.T. Department, this is Daniel. How can I help you? Caller: Hey, Dan. It’s me, Terry? At Acme Reliable? I need your help, like now. Are you available? Me: Hello, Terry. Sure, I’ve got some time, before my next remote session. What can I...
