Ring! Ring! Me: I.T. Department, this is Daniel. Caller: Hi, Daniel. This is Kevin. Have you got a minute to help with a small issue? Me: Sure, Kevin. I have a few minutes. But I DO have a webinar in about 10 minutes. Kevin: Great! I’m trying to upgrade...
Ring! Ring! Quickly swallowing a bite of breakfast, Me: IT Department. This is Daniel. How can I help you? Caller: Do you fix laptops? Me: Yes I do. Is your laptop broken or just not working right? Caller: It’s working fine. I just need some stuff removed...
