Now, here is when I am supposed to tell you a lot of ambiguous and vague comments on what an I.T. Department is, why you need one and how I offer the best I.T. Department experience in the area.
Balderdash! – as my mother used to say when she thought one of her kids were … exaggerating.
If you have ever worked in a large corporation, there was, most likely, an I.T. Department. At least a full-time ‘computer guy’. Even that one guy was the I.T. Department. He was responsible for every network and computer hiccup. He is the one that was called when a document was not coming out of the printer. He set up the new user accounts for Debbie and Eric. Helped Fred every Monday morning with a new password. Showed Tom, the CEO, how to sort e-mail messages in Outlook so the newest was always on top. He also performed the maintenance on the servers, made sure the backups were done correctly and often kept the internet ‘up’. Other duties included researching and ordering the new workstations everyone needed, managing the virus scanners on the mail server and protecting everyone from malware attacks.
An I.T., or Information Technology, department, team or person is responsible for pretty much every bit of data on the network. Protecting it, storing it and keeping it available only to those who actually need access to it. They work with senior management to meet business goals, scale for growth and provide platforms for the business to be competitive.
Now, let’s scale this down, instead of up for the large businesses and corporations. Instead, let’s look at the small business. The ‘micro-business’. Small businesses still use computers, are reliant on data, needs security measures and use policies. In many cases of small businesses, there is a person hired on for one skill set hey are very good at, but because they ‘know a little’ about computers, they become the ‘computer guy’. Often splitting their energies between their job and the needs of the business. Impacting everyone, especially the bottom line, when he is late on projects. Because of distractions.
By hiring an MSP (Managed Services Provider) such as Indy’s I.T. Department, a small business gets the benefits of a full-time I.T. Department without the expensive hits of a full-time technology employee. A quality MSP will work with the small business on growth plans, expansions and new product and service support. And with a monthly subscription type of service, the costs can be budgeted with a rapid return on investment as maintenance reduces the number of unexpected issues that cost more than just parts and service time, but also in delays and lost productivity.
By relying on the same MSP for technology needs, a single resource becomes a part of the company, without being a staff member. They become familiar with each user and their skill levels. Helps with little things, answers questions and provides general support while also keeping ‘the big things’ at bay.
If this is the level of support you want for your staff and realize you need for your business, please reach out to us, here at Indy’s I.T. Department. We would love to give you a free analysis of your needs and how we might help!