10 Benefits of Managed IT Services

The problems with traditional IT Services are that they operate in a "Break-Fix" or "Pain=Pay" model. When something is breaks, you call someone to fix it. When you are in pain, they track their time and materials for the repair process. Often a close relationship is never established, so the technician may not be familiar [...]

By | 2016-12-06T09:34:57+00:00 December 6th, 2016|Business, CIO/CTO, Documentation, Policies, Procedures, Services|0 Comments

The 4 C’s of Business Continuity Planning

If you have or run a business, then you have had those nights of no sleep, as you worry about 'What if'. Every business owner has had these worries. Ranging from 'What if the weather guy is wrong and we are hit with a blizzard?' to 'Fred is my strongest employee. What would we do, [...]

What is a DDoS Attack and how does it affect my small business?

In October of 2016 the East Coast of the US suffered a major internet interruption caused by a DDoS attack. To understand the meaning of this simple sentence, we need to first know what a DDOS attack is. Distributed Denial of Service attacks are an orchestrated attack where many, many machines, usually infected with a [...]

By | 2016-11-04T11:30:27+00:00 November 4th, 2016|Business, Business Continuity, CIO/CTO, Policies, Readiness, Security, Services|0 Comments

Why hire a Managed Services Provider?

Let's start with a simple scenario where a company has Jenny who is paid $20 an hour whose computer has stopped working. He spends 15 minutes, rebooting and such, trying to fix the issue himself. When that fails to resolve the issue, Jenny contacts Bill, the 'computer expert' on the staff, a lower level person [...]

Backups — Documentation

With most every client I take on there are two weaknesses I can count on encountering. Documentation and Backups. In the years I've been operating as a consultant, new clients have had little or no documentation of their computer systems. The documentation is at the previous consultant's house, in his head or does not even [...]