The problems with traditional IT Services are that they operate in a “Break-Fix” or “Pain=Pay” model. When something is breaks, you call someone to fix it. When you are in pain, they track their time and materials for the repair process. Often a close relationship is never established, so the technician may not be familiar with your unique configuration, causing him to spend MORE billable time learning before fixing … or just trying to fix and making things even worse. All while your business is suffering a loss in productivity as affected staff experience downtime.
And you are paying that technician while losing money. Usually money that was not budgeted to be spent on this expense, affecting other parts of your business.
With a Managed Services model, IT firms are able to provide a much higher quality of services to clients. The relationship is more of a partnership, as the IT firm is more intimately aware of your environment. Also, even though the partnership creates a higher expectation of the IT firm to provide exceptional service, the tools and methods of Managed Services both enables and encourages them to.
The core elements of Managed IT are:
- Maximizing Productivity
- Allow the client to focus on their business and growth
Commitment to Best Practices
- A consulting partnership is established between the service provider and the client
- Improve, not just repair
Proactive versus Reactive
- Fewer issues because proactive maintenance is being performed
- Issues are detected and resolved, before they cause downtime.
When the IT consultant is invested in your business, as a consulting partner, these 10 Benefits of Managed IT Services become clear.
Managed IT Services is like having Outsourced your internal IT Department.
It is not uncommon for businesses to treat their network and computers like common household items; when it breaks, pay someone to fix it. Some companies hire a dedicated staff to just to keep up with technology problems. Managed IT Services is a reasonable middle ground; your trusted IT advisor is not on your payroll, but they are dedicated to making sure your business stays up and running.
Early detection of issues, before they become issues creates fewer problems that impact productivity of the end-user. Day-to-day computer issues are often not detected. And even those that are, are rarely reported, until they are already impacting performance. Using the monitoring and reporting tool of an MSP (Managed Services Provider), potential problems are discovered and often dealt with, before they are an issue for the employee.
Reduced overall IT expenses with shorter response time, through Remote Technical Support. Through the monitoring and reporting tools, many workstation issues can be dealt with through remote access, reducing the time and the expense of the issue.
The Break-Fix practice puts the customer into a position to be forced to pay, when systems are down and the business is already losing money.
Vendor Support is handled by the Managed IT consultant. No more sitting for hours on hold and working with call centers that do not speak the same language. Not only can your Managed IT provider handle specific hardware and software support, but also handle managing your vendors for you, as well.
Your business can take advantage of Enterprise-Level Solutions for small-business costs. Just because you have a small business does not relegate you to having to use the lowest-end products on the available spectrum. Many hardware and software vendors have special rates available for Managed Services Providers.
Properly managed and outsourced IT greatly reduces overall IT expenses. When your IT is properly taken care of, it breaks less frequently. This creates a savings in both repair costs and downtime/outages. All of the benefits of Managed IT leads to lower costs. With hardware and network integrity under constant monitor with maintenance, the health of your infrastructure is ensured, which eliminates surprise costs and accelerated depreciation.
Flat-rate IT management is easier to budget, reduces hidden costs and promotes planning of IT expenditures. With the traditional Break-Fix model, most everything to do with IT is an unexpected expense. During outages, you are already paying your employees to be unproductive, while also paying hourly fees to a tech to resolve the problem, once he, or she, arrives. Managed IT is based upon a flat-rate payment model, where you pay to prevent downtime, greatly reducing downtime and minimizing unexpected costs.
Alignment of business goals and IT. When the infrastructure of your business is working, user productivity is increased. A managed IT provider serves the role of a consultant in how technology can support your business development and help drive your business forward.
- With Managed IT Services, resources are freed up, allowing a focus on core business objectives. There are many critical, yet very repetitive, tasks that take time and experience to perform in standard IT operations. Because of the hourly billing method of the break-fix model, rarely is such maintenance performed as being expensive with low VISIBLE return on investment, because of the hourly charges. These standard, day-to-day tasks, like updating and running anti-virus scans, applying and testing security patches for Windows and applications, and monitoring health and success of backup solutions are usually not done, because employees don’t have the skill to handle them. And they are usually focused on their actual jobs, doing what they were hired to do.
Focus on your business. Call Indy’s I.T. Department, today, at 317-560-4443, for a free Managed IT consultation. Let’s work together to get your business back to business.